RETURN & EXCHANGES

Our policy lasts 28 days. If 28 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. The items shall be in perfect condition and with their original packaging and receipt intact.

Please note that items that have been personalized or made to order (Bespoke) can be neither exchanged nor refunded. We can only exchange items against items in our existing standard collection.

If you wish to return or exchange an item please contact us by e-mail at info@alstermobruk.com

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.